COMPETITOR RESEARCH IS THE KEY TO SUCCESS! In this digital age, competition it seems is more rampant than ever and your customers have the upper hand. They can compare pricing and features at the click of a button, read your reviews and delve into your...
Determining your Point of Difference As a small business it can be hard to work out what makes your business different from the competition. To stand out from the crowd you need to have a point of difference, a reason for your customers to choose you. That x-factor is...
What is Branding? Your brand is what other people say about you when you’re not in the room. Jeff Bezos, Founder of Amazon. When it comes to the term branding, people often get confused about what it really means. Is it your visual identity? Ie: your logo, fonts and...
How to Build an Authentic Brand As a small business it can be hard to work out what makes your business different from the competition. To stand out from the crowd you need to have a point of difference, a reason for your customers to choose you. That x-factor is...
Tone of Voice Today I want to talk about tone of voice (TOV). TOV is all about how you convey your messages to your customers. It’s in the wording, the punctuation, and even in the length of the sentences and how they flow. The way you converse with your customers has...
Write your Brand Story People connect with stories and every business has a brand story. Since the beginning of time we have communicated in stories. From cavemen drawings to campfire legends, storytelling has a revered and powerful place in society. If you can tap...
